HWC/Franklin Hospice Manager of Business Development (Franklin, PA)
Core
Develops and maintains professional relationships with referral partners (physicians, hospitals, residential care communities) to promote earlier referrals, increase census, and enhance satisfaction for a hospice organization.
Role type
Senior Business Development Manager (Hospice)
Builds
Referral networks and strategic partnerships for end-of-life services
Domain
Healthcare / Hospice
Deliverable
client delivery
Required skills
Strategic planning, healthcare delivery systems knowledge, marketing and public relations analysis, organizational and quantitative analysis, oral and written communication, relationship building, presentation skills
Preferred skills
Utilization review, contact management systems, data analysis (RLX Data), philanthropy and counseling support coordination
Technologies
Contact management systems, RLX Data, Quality Monitoring Systems
Responsibilities
Develop individual and tactical sales plans based on strategic goals; conduct regular visits to targeted accounts to increase knowledge of end-of-life services; coordinate liaison visits and informational sessions with patients/families; conduct customer needs assessments and identify strategic partnership opportunities; maintain account/contact information and enter call activity; communicate feedback and resolve customer issues; develop and recommend marketing material and programs; participate in annual referral satisfaction surveys; coordinate introductions of key personnel; create educational in-service plans; conduct Utilization Review meetings; enter complaints and concerns into the Quality Monitoring System; participate in the Speaker's Bureau; cross-sell with Elder Medical Care representatives; manage corporate account management or specialty service business development as needed.
Seniority
Manager, hands-on IC
