HWC/Franklin Hospice Manager of Business Development (Franklin, PA)
Core
Develops and maintains professional relationships with referral partners (physicians, hospitals, residential care communities) to promote earlier referrals, increase census, and enhance satisfaction for Gilchrist Hospice services.
Role type
Manager of Business Development (Healthcare/Hospice)
Builds
Referral pipelines and strategic partnerships for end-of-life care services
Domain
Healthcare / Hospice / Palliative Care
Deliverable
client delivery
Required skills
Strategic planning, healthcare delivery systems knowledge, marketing and public relations analysis, organizational and quantitative analysis, oral and written communication, relationship building, large group presentation
Preferred skills
Experience with physician/hospital/residential care networks, sales and customer service background
Technologies
Contact management systems, RLX Data, Quality Monitoring System
Responsibilities
Develop individual and tactical sales plans based on strategic goals; conduct regular visits to targeted accounts to increase awareness of end-of-life services; coordinate liaison visits and informational sessions with patients/families; perform customer needs assessments and identify strategic partnership opportunities; maintain account/contact information and log call activity; resolve customer issues and evaluate satisfaction levels; develop and recommend marketing materials and programs; participate in annual referral satisfaction surveys; coordinate introductions of key personnel to key users; create educational in-service plans for key accounts; conduct Utilization Review meetings for key accounts; enter complaints into the Quality Monitoring System; participate in the organization's Speaker's Bureau; cross-sell with Elder Medical Care representatives; manage corporate account management or specialty service business development as needed.
Seniority
Manager, hands-on leadership
