Manager, Patient Success
Core
Leading the Patient Success Team (HFX Coaches) to drive business through exceptional follow-up of DTC leads and ensure first-class patient support.
Role type
Manager, Patient Success (Healthcare/MedTech)
Builds
Patient support processes and DTC lead follow-up workflows
Domain
Musculoskeletal disorders / Spinal Cord Stimulation (SCS)
Deliverable
client delivery
Required skills
Team leadership, process improvement, project management, customer-centric approach, problem solving, compliance management
Preferred skills
SCS domain expertise, people management experience
Technologies
Microsoft Office, Microsoft Project, Windows
Responsibilities
Recruiting, hiring, and training Patient Success leadership; overseeing team goals and metrics; monitoring HFX Coach work quality and compliance; creating tools to manage coach capacity; identifying trends across leads and patients; serving as a clinical and product expert; maintaining training records.
Seniority
Manager, people leadership
