Voice Network Engineer (Investment Bank) 50-75K
Core
Provide Level 3 technical support for enterprise voice infrastructure and services for a Global Investment Banking client.
Role type
Senior IC voice network engineer
Builds
Enterprise voice and collaboration services
Domain
Financial services + voice networking
Required skills
Cisco Unified Communications Manager (CUCM), SIP, MGCP, ISDN, call routing, dial plans, QoS, VLANs, gateways, SBCs, ServiceNow
Preferred skills
Cisco Webex, Cisco Jabber, mobile voice solutions, Avaya, Oracle SBC
Technologies
Cisco UCM, Webex, Jabber, ServiceNow
Responsibilities
Incident troubleshooting, service-request fulfilment, root-cause analysis, escalation of complex issues, maintain stability and performance of voice services, support technology refresh and platform upgrades, manage operational activities via ServiceNow, participate in operational acceptance testing
Seniority
Senior, hands-on IC
