Voice Engineer
Core
Administer, maintain, and troubleshoot carrier-grade voice platforms and network infrastructure to ensure reliable telecommunications services.
Role type
Senior IC Voice Engineer (Telecommunications)
Builds
Secure and scalable voice communications for customers and internal operations
Domain
Telecommunications / Carrier-grade Voice
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Metaswitch technologies, VoIP architecture, SIP, MGCP, RTP, SS7, SIGTRAN, TDM technologies, routing and switching concepts, network security, packet capture analysis, emergency services connectivity (E911/NG911), fraud prevention, regulatory compliance
Preferred skills
CCNA or Metaswitch certifications, experience with STIR/SHAKEN and robocall mitigation
Technologies
Metaswitch, CFS, Perimeta SBCs, HPBX, UMG, Wireshark, TCP/IP, VLANs, DHCP, DNS, firewalls, routers, switches
Responsibilities
Administer and troubleshoot Metaswitch platforms (CFS, SBCs, HPBX, UMG), configure SIP trunks and routing databases, support SS7/SIP/SIGTRAN protocols, manage platform upgrades and lifecycle planning, investigate call quality and routing issues, work with carriers and regulatory agencies, monitor voice traffic and capacity, configure network appliances, maintain network security, create infrastructure documentation, participate in on-call support and outage response
Seniority
Mid-Senior, hands-on IC