Genesys Cloud Administrator
Core
Administer and configure Genesys Cloud Experience to support contact center operations, focusing on routing logic, integrations, and automation.
Role type
Senior Genesys Cloud Administrator (Contact Center)
Builds
Cloud-based contact center environments and routing strategies
Domain
Telecommunications / Contact Center Technology
Required skills
Genesys Cloud Experience administration, Genesys Architect, routing flow design, API integration, scripting/automation, SIP/telephony knowledge, cloud migration support, 911/E911 compliance
Preferred skills
Genesys Cloud Integration Bridge (GCIB), legacy/on-premises system integration, Windows Server administration, Oracle databases
Technologies
Genesys Cloud, Genesys Architect, APIs, SIP, Oracle, Windows Server
Responsibilities
Build and maintain routing flows using Genesys Architect; Develop and troubleshoot routing strategies and call-flow logic; Support integrations between Genesys Cloud and legacy systems; Develop API-based integrations and automation workflows; Use scripting to automate contact center processes; Support user provisioning and SSO configuration; Troubleshoot Genesys Cloud, SIP, and telephony issues; Migrate contact center capabilities to the cloud; Maintain emergency calling capabilities; Participate in rotating on-call schedule
