Patient Services Assistant - Hunt Valley
Core
Front-desk administrative support for medical practices, handling patient registration, scheduling, insurance verification, and phone operations.
Role type
Patient Services Assistant
Builds
Patient appointment schedules, registration records, insurance verification logs, and daily call logs
Domain
Healthcare administration / Medical billing
Deliverable
product features
Required skills
Medical terminology, customer service, data entry, arithmetic calculations, phone management, insurance verification, appointment scheduling
Preferred skills
Knowledge of HMO/PPO/MCO restrictions, Epic Secure chat usage
Technologies
Epic, MyChart
Responsibilities
Receive and screen visitors and telephone calls; Schedule patient appointments and manage referral work queues; Verify insurance information and collect co-payments; Perform patient registration and check-in; Scan medical records and route correspondence; Manage incoming faxes and in-basket messages; Reconcile collected monies and make deposits.
Seniority
Entry-level, individual contributor