Patient Services Assistant - Gastroenterology
Core
Administrative support for gastroenterology practice operations including patient registration, scheduling, insurance verification, and front-desk customer service.
Role type
Patient Services Assistant (Gastroenterology)
Builds
Patient appointment schedules, registration records, insurance verification files, and daily operational workflows for the medical practice.
Domain
Healthcare / Gastroenterology / Medical Administration
Deliverable
client delivery
Required skills
Medical terminology, customer service, data entry, insurance verification, arithmetic calculations, phone management, appointment scheduling, patient registration, referral management, Epic Secure chat navigation, co-payment collection.
Preferred skills
Knowledge of HMO/PPO/MCO restrictions, experience with diagnostic test scheduling.
Technologies
Epic, MyChart, fax systems, electronic request generators.
Responsibilities
Receive and screen visitors and telephone calls; schedule patient appointments and manage referral work queues; verify insurance information and obtain referrals/preauthorizations; register patients and collect co-payments; scan medical records and manage incoming faxes; respond to patient and provider messages via phone, email, and Epic Secure chat.
Seniority
Entry-level, individual contributor