Senior Medical Secretary - Otolaryngology
Core
Performs clerical activities to support practice operations including customer service, scheduling, registration, and copay collections for patients in an Otolaryngology setting.
Role type
Senior Medical Secretary
Builds
Practice operations and patient administrative workflows
Domain
Healthcare / Medical Administration
Deliverable
client delivery
Required skills
Medical terminology, customer service, written and oral communication, arithmetic calculations, task prioritization, multi-tasking
Preferred skills
Knowledge of medical terminology
Technologies
EPIC, MyChart
Responsibilities
Receive and screen visitors and telephone calls; Schedule patient appointments and manage referral work queues; Perform patient registration, verify insurance, and collect co-payments; Generate telephone encounters and route to providers; Scan incoming medical records to patient MRN; Address and close out patient and provider messages; Assist with scheduling diagnostic tests and therapeutic procedures; Obtain referrals and preauthorization from insurance companies.
Seniority
Senior, hands-on IC