Coordinator - Retrofit Delivery Customer Care
Core
First point of contact for retrofit customer enquiries, managing calls, emails, triage, remote diagnostics, and case management to resolve issues safely and efficiently.
Role type
Customer Care Coordinator (Retrofit Delivery)
Builds
Customer experience and issue resolution for retrofit works and low-carbon technologies
Domain
Construction / Retrofit / Low-carbon technologies
Deliverable
client delivery
Required skills
Customer care, contact centre operations, repairs/housing/aftercare experience, triage, remote diagnostics, case management, CRM usage, appointment coordination, complaint handling
Preferred skills
Social housing experience, retrofit delivery, renewable technologies, repairs diagnostics, defects management
Responsibilities
Act as first point of contact for enquiries and complaints; Conduct initial triage and video diagnostics; Manage customer cases and records; Coordinate appointments and contractor visits; Collaborate with contractors and technical teams; Support complaint handling and identify experience improvement opportunities