Product Support Analyst
Core
Responding to routine customer inquiries regarding travel products and analyzing problems using diagnostic tools to identify issues and recommend corrective actions.
Role type
Product Support Analyst
Builds
Customer support for travel applications including mobile apps, online travel sites, and reservation networks
Domain
Travel technology
Deliverable
client delivery
Required skills
diagnostic tool usage, problem-solving, customer service, computer software skills, internet capabilities
Responsibilities
Respond to routine customer inquiries, analyze problems using diagnostic tools, recommend corrective actions, maintain logs of problems, follow-up and escalate unresolved problems, track calls to identify trends
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