Senior Client Relations Manager
Core
Own relationships for the PSA Vault's VIP and whale-tier collectors/dealers, serving as the primary point of contact for high-value items and building a new VIP program from scratch.
Role type
Senior Client Relations Manager (VIP Program Lead)
Builds
A formal VIP program for high-net-worth collectors and dealers
Domain
Collectibles (trading cards, autographs, coins, memorabilia) / Luxury Goods
Deliverable
client delivery
Required skills
High-value client relationship management, program design from scratch, cross-functional collaboration, high-end logistics coordination, incident escalation, outbound growth channel development
Preferred skills
Collectibles market familiarity, valuation experience, high-end logistics experience, lending transaction experience
Technologies
Google Sheets, Google Docs
Responsibilities
Serve as primary point of truth for VIP client item status; Design and launch a formal VIP program; Partner with Customer Care to integrate VIP service into workflows; Handle non-standard high-value requests (consignment, pricing, lending); Coordinate white-glove shipping and security for valuable items; Build outbound growth channels for the vault; Document VIP procedures for audit standards; Escalate legal/compliance/reputational incidents
Seniority
Senior, hands-on IC with program ownership