Product Manager / Director, VIP Growth & Operations
Core
Creating exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, and market makers to enhance customer retention and platform Assets Under Management (AUM).
Role type
Senior Product Manager / Director, VIP Growth & Operations
Builds
VIP lifecycle programs, growth tools (e.g., VIP trial cards), and personalized service frameworks for crypto exchange clients.
Domain
Cryptocurrency / Web3 / Financial Services
Deliverable
product features
Required skills
Product management or product strategy, Web3/Crypto industry knowledge, CEX/brokerage experience, cross-team coordination, data analysis, English and Chinese fluency
Preferred skills
Multi-market collaboration experience
Technologies
Data analysis tools
Responsibilities
Own day-to-day VIP Growth & Operations execution for high-net-worth clients; Build and run a VIP lifecycle operations framework; Partner with Local Market teams to co-create market plans; Plan and execute VIP offsites and online events; Develop and scale VIP growth programs and tools; Establish a data-driven growth operating model; Coordinate with cross-functional teams to deliver workflows and process improvements; Track performance and optimize KPIs.
Seniority
Senior, hands-on IC