VIP Relationship Manager
Core
Build and maintain strong relationships with KAST's highest-value customers, serving as the primary point of contact for VIP inquiries, issues, and escalations while coordinating exclusive events and experiences.
Role type
Senior IC VIP Relationship Manager
Builds
Exclusive events, meetups, and experiences for VIP customers and partners
Domain
Fintech / Crypto / Wealth Management
Deliverable
client delivery
Required skills
Relationship management, customer success, account management, private banking, wealth management, luxury hospitality, stakeholder management, event coordination, portfolio management, client sentiment tracking
Preferred skills
Experience in fintech, crypto, payments, wealth management, or financial services, managing premium customers, operating in fast-paced environments
Technologies
N/A
Responsibilities
Build and maintain trusted relationships with KAST's VIP customers and key accounts; Serve as the primary point of contact for VIP inquiries, issues, and escalations; Proactively engage clients to understand their needs, gather feedback, and improve retention; Coordinate exclusive events, meetups, and experiences for VIP customers and partners; Work closely with Product, Operations, Compliance, and Support teams to resolve client issues and improve the customer experience; Identify opportunities to deepen customer engagement and increase product adoption; Track client sentiment, key account metrics, and relationship health across the VIP portfolio.
Seniority
Mid-level, hands-on IC