Technical Application Specialist
Core
Diagnose, troubleshoot, repair, and test technical and system problems for customers via phone, email, or chat, escalating issues when necessary.
Role type
Technical Application Specialist (Support/Implementation)
Builds
Client-server software applications, payment terminals, network printers, and mobile device integrations
Domain
SaaS / e-Commerce / ERP
Deliverable
client delivery
Required skills
Troubleshooting, system configuration, customer communication, SQL, web server management, payment terminal integration, mobile device support (Android/iOS), programming tool usage
Preferred skills
SaaS or e-Commerce experience, high-volume support environment experience, mentoring ability
Technologies
Microsoft SQL, web servers, credit card payment terminals, network printers, Android, iOS
Responsibilities
Confers with customers to diagnose and resolve technical issues; follows procedures to troubleshoot client-server software; responds to complex failures using technical product knowledge; stays updated on software changes; assists with system setup and integration tools; addresses cross-departmental concerns; contributes to knowledge base articles
Seniority
Mid-level, hands-on IC