Manager, Customer Solutions
Core
Act as a sales analyst for assigned regions, partnering with leadership to drive revenue, margin, and profitability growth for focus accounts within the brokerage sector.
Role type
Manager, Customer Solutions (Sales Analyst)
Builds
Revenue and profitability growth for focus accounts in a brokerage region
Domain
Logistics & Transportation
Deliverable
product features
Required skills
Sales experience, Trend analysis, Strategic planning, Operational reporting, Stakeholder management, Data-driven decision making
Preferred skills
Advanced Excel proficiency, Analytical skills, Problem-solving, Relationship building, Independent operation
Technologies
Microsoft Office (Project, Word, Excel, PowerPoint)
Responsibilities
Maintain responsibility for revenue, margin, and profitability growth for all focus accounts within a brokerage region; Develop corrective strategies for under-penetrated and unprofitable accounts; Determine the potential of each focus account and create an action plan to attain highest market share possible; Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure commitments are being met or exceeded; Perform trend analysis to provide strategic and actionable business insights that enable leadership to make data-driven decisions and reduce the risk of customer churn; Facilitate operational reporting for monthly/quarterly business reviews for assigned focus account.
Seniority
Manager, hands-on IC
