Mid Market customer growth Chapter Lead
Core
Define professional standards and working methodology within the chapter, support complex problem resolution, and drive people development and performance management.
Role type
Senior IC Chapter Lead (People/Operations)
Builds
Chapter excellence, regional people strategy, and functional coherence
Domain
Technology / Cloud Communication Platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Functional expertise, complex problem solving, people development, coaching, performance management, hiring and succession planning, stakeholder coordination
Preferred skills
None stated
Technologies
None stated
Responsibilities
Define professional standards and working methodology within the chapter, Support the resolution of complex problems or organizational issues, Develop regional people strategy and coach individuals, Manage monthly, quarterly, and yearly feedback with chapter members, Drive the hiring process and ensure chapter staffing and succession pipeline, Serve as the main point of contact for internal stakeholders
Seniority
Senior, hands-on IC
