IT Support Technico-Fonctionnel - Paris (F/H/X)
Core
Provide technical and functional support for financial sector business applications, ensuring service continuity and user assistance.
Role type
Technico-functional support analyst
Builds
Financial institution business applications
Domain
Financial services / IT Operations
Deliverable
dashboards & analysis
Required skills
SQL, log analysis, ticketing tools, Linux/Windows environments, ITIL principles, root cause analysis, change management
Preferred skills
Scripting, monitoring tools, scripting languages
Technologies
SQL, Linux, Windows, ticketing systems
Responsibilities
Triage and prioritize user incidents, analyze business and technical impacts, reproduce anomalies and coordinate fixes with development teams, maintain knowledge base and application documentation, participate in regression testing and pre-production validations.
Seniority
Mid-level, hands-on IC