Expert Support Technique et Comptable (Télétravail complet possible - Auvergne Rhône Alpes & PACA)
Core
Expert technical support for complex accounting and functional issues, bridging the gap between users, product, and engineering teams to resolve bugs and anomalies.
Role type
Senior technical support engineer (accounting domain)
Builds
Pennylane, a European SME financial management SaaS platform
Domain
FinTech / Accounting / SaaS
Required skills
Accounting expertise, complex problem analysis, cross-functional coordination, SQL, log analysis, technical tooling
Preferred skills
Experience in accounting software editing, English fluency
Technologies
SQL, logs, SaaS platforms
Responsibilities
Investigate and reproduce complex accounting/functional bugs, coordinate resolution with product and tech teams, document solutions, share expertise with support teams
Seniority
Senior, hands-on IC