Expert Support Technique et Comptable (Télétravail Normandie / Nord)
Core
Expert Support Technique et Comptable bridging accounting domain knowledge with technical troubleshooting to resolve complex user issues for a financial SaaS platform.
Role type
Senior IC technical support engineer (accounting domain)
Builds
Pennylane, a financial management SaaS for SMEs and accounting firms
Domain
FinTech / Accounting / SaaS
Deliverable
client delivery
Required skills
accounting expertise, complex problem analysis, technical troubleshooting, SQL, cross-functional coordination
Preferred skills
experience in accounting software, SQL proficiency
Technologies
SQL, logs
Responsibilities
Investigate and reproduce complex accounting or functional bugs, qualify incidents, coordinate resolution with Product and Tech teams, document solutions, share expertise with support teams
Seniority
Senior, hands-on IC
