Expert Support Technique et Comptable (Télétravail complet possible - Occitanie)
Core
Expert Support Technique et Comptable investigating complex accounting, functional, and technical issues for SMBs and accounting firms using Pennylane software.
Role type
Senior IC technical support engineer (accounting domain)
Builds
Pennylane financial management SaaS platform
Domain
FinTech / Accounting / SMB services
Required skills
accounting expertise, complex problem analysis, cross-functional coordination, SQL, log analysis, technical tool proficiency
Preferred skills
experience in accounting software editing, English fluency
Technologies
SQL, logs, SaaS platforms
Responsibilities
Investigate bugs and accounting anomalies, reproduce issues to identify root causes, qualify incidents and coordinate resolution with Product and Tech teams, communicate analysis to developers, document solutions, share expertise with support teams
Seniority
Senior, hands-on IC
