Customer Resolution Specialist
Core
Respond to customer inquiries and manage end-to-end processing for spare parts orders for Airbus and competitor aircraft in the Americas region.
Role type
Customer Resolution Specialist
Builds
Spare parts order fulfillment and customer satisfaction for airlines and suppliers
Domain
Aviation / Aerospace MRO
Required skills
End-to-end order processing, Customer service management, Open order book management, E-commerce platform support, KPI tracking, Cross-functional collaboration
Preferred skills
SAP, Skywise, C4C, Freshdesk, Aviation industry knowledge
Technologies
Office 365, Google Suite, SAP, Skywise, C4C, Freshdesk
Responsibilities
Manage customer-specific open order book, Resolve blockers for quotes and orders, Support on-time material delivery, Train customers on e-commerce platforms, Monitor and improve customer satisfaction metrics, Attend team meetings
Seniority
Entry Level