Retention Manager
Core
Drive member retention initiatives across operational, digital, communication, and frontline channels to reduce churn and improve member outcomes.
Role type
Senior IC retention manager
Builds
Retention programs and operational actions for health insurance members
Domain
Health insurance / Member retention
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customer retention strategy, churn reduction, customer lifecycle management, cross-functional coordination, data analysis for decision-making, risk management, operational planning
Preferred skills
Experience in health insurance, financial services, telecommunications, utilities, or membership-based organizations
Technologies
N/A
Responsibilities
Deliver retention initiatives across customer-facing and digital channels; Translate customer insights and strategies into action plans; Coordinate end-to-end delivery of retention programs; Partner with cross-functional teams to improve engagement; Monitor initiative performance against KPIs; Identify operational risks and improvement opportunities; Capture frontline feedback to inform strategy
Seniority
Senior, hands-on IC
