Sr. Operations Engineer (Starlink Growth)
Core
Drive customer retention, improve lifetime value, and scale Starlink's broadband business through data analysis, strategic initiatives, and operational execution.
Role type
Senior Operations Engineer (Growth & Analytics)
Builds
Scalable analytical frameworks, predictive models, and customer retention dashboards for Starlink's global satellite internet service.
Domain
Satellite Communications / Broadband Internet / Data Analytics
Deliverable
production ML models | dashboards & analysis | product features
Required skills
Python, SQL, data analysis, experimental design (A/B testing), cross-functional leadership, strategic planning, root cause analysis, stakeholder management
Preferred skills
Advanced degree (engineering + business), scalable tool building, executive influence, mentoring, automation
Technologies
Python, SQL, R, PowerBI, Looker, Tableau
Responsibilities
Lead major initiatives to improve customer experience and retention; identify and resolve systemic engineering and operational defects; analyze end-user metrics to uncover churn causes and growth opportunities; build and deploy predictive models for retention risks; execute large-scale experiments and campaigns; partner with Engineering, Product, Finance, and Supply Chain to align on KPIs; define and improve retention dashboards and processes.
Seniority
Senior, hands-on IC with strategic influence
