Customer Resolution Specialist
Core
Single point of contact for a predefined group of customers, managing inquiries, complaints, orders, and claims while coordinating with internal teams to ensure delivery and satisfaction.
Role type
Customer Resolution Specialist (Customer Service)
Builds
Customer satisfaction and order fulfillment for SATAIR products
Domain
Aerospace logistics and supply chain
Deliverable
client delivery
Required skills
Dispute resolution, negotiation, customer service, order management, claims handling, cross-functional coordination, data entry, shipping knowledge (dangerous goods, INCO terms)
Preferred skills
Telemarketing, up-selling strategies, ERP system familiarity, Lotus Notes
Responsibilities
Process customer requests via email and phone, follow up on orders to meet KPIs, handle customer complaints and claims, act as global contact for procurement and logistics, support sales and finance in accounts receivable collection, maintain customer records, and participate in cross-functional meetings.
Seniority
Professional, individual contributor
