IT Support Engineer
Core
Provide on-site and remote desktop computing support and non-technical infrastructure assistance for employees at the Prestwick AeroSystems UK site.
Role type
IT Support Engineer
Builds
Internal IT services for aircraft manufacturing operations
Domain
Aerospace manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft operating systems support, Microsoft Office applications support, Citrix client environments support, IT ticketing systems, Local Area Networks, IP Telephony
Responsibilities
Monitor and prioritize desktop incident ticket queues, resolve assigned IT incidents and escalate when required, provide technical advice to a large user group, carry out service requests including Moves, Adds & Changes, develop and manage internal customer relationships
