Project Manager
Core
Lead technical assessment, configuration, and release management for ITSM/ITOM platforms (ServiceNow) and drive CI/CD pipelines for automated deployments.
Role type
Senior IC Project Manager (Release & ITSM)
Builds
Upgradable, high-performance ITSM/ITOM platforms and automated deployment pipelines
Domain
IT Operations / DevOps / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Release management, ITSM/ITOM module expertise, ServiceNow configuration, CI/CD pipeline orchestration, Agile/Scrum/Kanban leadership, Cloud infrastructure management (AWS/GCP), Linux system administration, Database management, Automated release coordination, Stakeholder management, Lean Six Sigma
Preferred skills
Functional and technical leadership, Mentoring developers, Cross-functional team coordination, Compliance risk awareness
Technologies
ServiceNow, Jira, Rally, VersionOne, XL Release, UrbanCode Release, Splunk, Ansible, Docker, Artifactory, GitHub, Jenkins, Maven, ElasticSearch, Angular.js, Java, Python, JavaScript, XML
Responsibilities
Lead technical assessment for ITSM/ITOM requirements; Maintain platform upgradability and performance; Lead ServiceNow instance upgrades and cloning; Establish and validate release management processes; Coordinate application, operational, and infrastructure deployments; Manage maintenance and operations activities; Drive multi-functional project teams and Agile processes; Lead industrialization of scalable solutions; Coach and mentor developers.
Seniority
Senior, hands-on IC
