ServiceNow Lead Architect
Core
Lead the design, deployment, and maintenance of the ServiceNow Service Management platform to support external customers and internal staff.
Role type
Lead ServiceNow Architect
Builds
ITSM and ITOM toolsets and environments
Domain
Enterprise IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow modules expertise, ITIL processes, enterprise architecture design, cloud services, cybersecurity, AI, IoT, team mentoring, stakeholder collaboration
Preferred skills
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA), Project Management (Prince2, PMP), Agile/Scrum methodologies
Technologies
ServiceNow, ITSM, ITOM, cloud services, AI, IoT
Responsibilities
Design and deploy scalable ServiceNow architectures, mentor BAs/admins/architects/developers, translate business requirements into solution designs, manage configuration migration across instances, participate in process workshops
Seniority
Senior, hands-on IC with leadership