Regional Supply Chain Manager - Customer Service
Core
Leading and optimizing customer service operations across the APAC region to ensure seamless order fulfillment and high service levels.
Role type
Regional Supply Chain Manager (Customer Service)
Builds
Customer service strategies, order-to-cash workflows, and digital service platforms
Domain
Supply Chain / Logistics / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Regional leadership, order management, logistics process design, KPI analysis, cross-functional collaboration, digital transformation, CRM/ERP implementation, regulatory compliance
Preferred skills
MBA, additional APAC language proficiency
Technologies
SAP, CRM systems, ERP systems
Responsibilities
Develop and implement regional customer service strategies and procedures; Lead and mentor the regional customer service team; Monitor and analyze customer service KPIs to drive improvement; Act as primary escalation point for critical issues; Collaborate with Sales, Logistics, Planning, and Finance to streamline workflows; Drive digital transformation of service platforms; Conduct business reviews with stakeholders; Ensure compliance with regional regulations
Seniority
Senior, hands-on IC with regional leadership scope