Lead Logistics WESFARMER OPS Team Leader 1
Core
Lead a team responsible for Supply Chain Management (SCM) commercial operations, ensuring end-to-end shipping and logistics needs are met to enhance customer satisfaction.
Role type
Senior Operations Team Leader (Logistics/SCM)
Builds
End-to-end shipping and logistics services for customers
Domain
Logistics, Transportation, Supply Chain Management
Required skills
Team leadership, Supply Chain Management, Logistics, Transportation, Customer service strategy, KPI management, Process improvement, Data analysis, Stakeholder management, Cross-functional collaboration
Preferred skills
Experience in Sea and Air logistics, Commercial framework knowledge, Multicultural communication, Strategic thinking, Change management
Technologies
None stated
Responsibilities
Coach and develop direct reports on customer service strategy; Monitor performance against KPIs and budgets; Drive process efficiency and reduce waste; Manage team performance and resolve customer complaints; Build relationships with customers and stakeholders; Capture customer feedback to improve SCM performance.
Seniority
Senior, hands-on IC with leadership responsibilities