Lead Logistics WESFARMER OPS Team Leader 1
Core
Lead a team responsible for Supply Chain Management (SCM) commercial operations, ensuring end-to-end shipping and logistics needs are met to enhance customer satisfaction.
Role type
Senior Operations Team Leader (Logistics/SCM)
Builds
End-to-end shipping and logistics services for customers
Domain
Global Logistics and Supply Chain Management
Deliverable
product features
Required skills
Team coaching and development, KPI and budget management, process improvement and waste reduction, end-to-end service delivery, customer complaint resolution, cross-modal logistics knowledge (Sea, Air), stakeholder management, operational efficiency optimization
Preferred skills
Experience in leadership/managerial roles, ability to work in flexible matrix organizations, strategic thinking, cost leadership
Technologies
None explicitly stated
Responsibilities
Coach and support direct reports in implementing customer service strategies, monitor performance against KPIs and budgets, drive process efficiency and reduce waste, manage team performance and resolve customer complaints, build relationships with customers and stakeholders, deliver on-time shipments and system updates
Seniority
Senior, hands-on IC with leadership responsibilities
