Team Manager - Office
Core
Lead regional order management operations, overseeing end-to-end order handling from entry to fulfillment to ensure efficient processing and timely delivery.
Role type
Senior Operations Team Manager
Builds
Order fulfillment workflows and operational excellence in distribution
Domain
Supply chain / Logistics / Distribution
Required skills
Team leadership, order-to-cash process management, ERP systems, logistics coordination, KPI monitoring, process optimization, stakeholder management, conflict resolution
Preferred skills
Lean Six Sigma Green Belt, digital initiative driving
Technologies
ERP systems
Responsibilities
Lead, coach, and develop the Office team (Order Support / Order Handling/Order Quote/Lead buyer), Oversee complete lifecycle of customer orders from entry to fulfilment, Resolve escalated order issues, delays, shortages, or documentation gaps, Review and optimize order handling processes to improve efficiency, Serve as the primary point of contact for escalations related to order fulfilment, Ensure data accuracy in ERP / order management systems
Seniority
Senior, hands-on IC