Supervisor - Logistics Order Management (onsite with customer)
Core
Senior operations leader responsible for leading the order management team, serving as the primary escalation point for key customers, and driving process enhancements in the order-to-delivery experience.
Role type
Senior IC operations supervisor (logistics)
Builds
Order management systems and automated data entry workflows
Domain
Logistics and supply chain
Required skills
Order management, logistics, high-volume customer service, ERP systems (SAP, Oracle, NetSuite), data analysis (Google Sheets/Excel), team leadership, process improvement, staffing forecasting
Preferred skills
Bilingual capabilities, knowledge of Professional Services Onsite Team domain
Responsibilities
Lead order processing and team performance, manage key customer escalations, analyze workflows to reduce costs and cycle times, delegate tasks and conduct performance reviews, monitor productivity models, execute automation projects
Seniority
Senior, hands-on IC