IT TECHNOLOGIST, MSC
Core
Provide global Level 1 IT support to factory operations, monitor key metrics, and resolve incidents to minimize production interruptions.
Role type
Level 1 IT Support Specialist
Builds
Global IT support services for manufacturing facilities
Domain
Semiconductor manufacturing / IT Operations
Deliverable
client delivery
Required skills
IT troubleshooting, incident management, metric analysis, knowledge base management, process improvement
Preferred skills
Fresh graduate status
Technologies
None explicitly stated
Responsibilities
Respond to IT incidents and service requests, monitor factory metrics and deviations, build and improve knowledge base, analyze incident metrics for resolution rate improvement, participate in continuous improvement projects
Seniority
Entry-level / Junior
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