IT Digital Workplace Internship - Workspace Operation Specialist Support (d/f/m)
Core
Support IT Digital Workplace operations by managing incidents, maintaining conference room equipment, and creating user documentation for a helicopter manufacturing team.
Role type
IT Digital Workplace Intern (Workspace Operation Support)
Builds
IT service desk support, conference room infrastructure, and user documentation for internal teams
Domain
Aerospace manufacturing / IT Operations
Deliverable
dashboards & analysis | product features
Required skills
Incident management, IT equipment maintenance, technical documentation, IT service desk collaboration, system monitoring, agile team participation
Preferred skills
IT Operations experience, multimedia knowledge, ITIL practices, ServiceNow, ticketing tools
Technologies
ServiceNow, ticketing tools, web conferencing technologies, system status dashboards
Responsibilities
Monitor support backlog and update knowledge base, maintain IT equipment for meeting rooms and video conferences, create and update user-friendly documentation, collaborate with IT service desk on shift-right approaches, provide backup support for workspace applications and web conferencing services, participate in team planning meetings
Seniority
Intern / Student