Service Delivery Manager – P&C domain
Core
Ensure seamless execution of service commitments and drive client satisfaction for large, complex accounts in the P&C domain.
Role type
Senior Service Delivery Manager
Builds
End-to-end delivery of contracted IT services for enterprise clients
Domain
Insurance (P&C) and Financial Services
Deliverable
client delivery
Required skills
ITIL practices, SLA management, operational risk/compliance, stakeholder management, team leadership, strategic planning, change management, contract management, financial oversight
Preferred skills
Digital transformation experience, cloud/automation knowledge, global delivery model experience
Technologies
Service management systems, governance tools
Responsibilities
Direct end-to-end delivery of contracted services ensuring performance against SLAs and KPIs; Engage and influence senior client stakeholders to manage expectations; Lead large-scale cross-functional initiatives to optimize service delivery processes; Manage complex service escalations and issues; Oversee regular service reviews and prepare executive-level reports; Contribute to account strategy and support proposal preparation; Lead clients and teams through service transitions and digital transformation initiatives; Lead, mentor, and develop high-performing service delivery teams
Seniority
Senior, hands-on IC with strategic oversight
