Retail Sales Performance Coach
Core
Drive stronger sales execution across the retail branch network through practical, hands-on coaching on deposits, lending, product solutions, and customer experience.
Role type
Senior IC retail sales performance coach
Builds
Retail branch sales performance and consultative selling capabilities
Domain
Retail banking and lending
Required skills
Sales leadership, prospecting, book-of-business growth, sales training and coaching, virtual coaching, consultative selling, objection handling, closing, performance data analysis, compliance knowledge, LMS proficiency
Preferred skills
Coaching leaders, translating business goals into actionable coaching, retail banking product knowledge, Microsoft Office proficiency
Technologies
LMS platforms, Microsoft Office, virtual coaching tools
Responsibilities
Identify sales skill gaps and coaching priorities with retail leaders, deliver skill-based coaching on prospecting and closing, support adoption of new sales processes and tools, provide hands-on coaching through in-branch and virtual sessions, measure coaching effectiveness using performance data, coach and mentor leaders on feedback and reinforcement, develop and deploy consistent sales frameworks, lead sales workshops and field-based activities
Seniority
Senior, hands-on IC