Intake Coordinator, Office Services
Core
Manage and coordinate daily office service requests, acting as the primary point of contact for attorneys and business professionals to ensure timely delivery of copy, print, mail, and document production services.
Role type
Office Services Intake Coordinator
Builds
Internal document production, copy/print services, and mailroom operations for a global law firm
Domain
Legal services / Office operations
Deliverable
product features
Required skills
Workflow management, data entry, prioritization, telephone communication, email communication, document finishing, mail processing, equipment monitoring, quality control
Preferred skills
Customer service experience, financial services or professional services background, proficiency in Outlook
Technologies
Outlook
Responsibilities
Answer and respond to internal telephone calls, emails, and service requests; Receive, review, clarify, and accurately enter work requests into the workflow system; Monitor outstanding requests and communicate status updates; Coordinate requests among intake, copy center, and mailroom; Maintain accurate records of billable work; Provide backup support for copy, print, scan, and document production; Assist with processing, sorting, and distributing incoming mail and packages; Monitor equipment and production supplies.
Seniority
Individual Contributor, entry to mid-level