Sr. Front Desk Hospitality Agent
Core
Senior Front Desk Hospitality Agent serving as the face of Sonder, guiding guests through tech-enabled stays and supporting front-of-house operations.
Role type
Senior Front Desk Hospitality Agent
Builds
Premium, design-forward apartments and boutique hotels
Domain
Hospitality / Travel Technology
Deliverable
product features
Required skills
Guest service, problem-solving, computer literacy, writing skills, task prioritization, delegation, HACCP compliance
Preferred skills
Proficiency in languages other than English, experience with Salesforce
Technologies
Sonder app, Salesforce
Responsibilities
Create exceptional first impressions for guests, guide guests through self-service features, handle escalated guest situations, coordinate work by delegating tasks, ensure maintenance and cleanliness of spaces, support back-of-house teams with audits and inventory, assist with administrative tasks, set up and serve breakfast buffets
Seniority
Senior, hands-on IC