Hospitality Supervisor
Core
Lead and develop a team of Hospitality Agents to deliver premium guest experiences across Sonder properties, managing onboarding, training, and daily operations.
Role type
Hospitality Supervisor (People Leader)
Builds
Scalable hospitality operations processes and team performance for city-level properties
Domain
Hospitality / Short-term rental management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People management, team coaching and training, operational process ownership, cross-functional communication, data analysis, problem solving, adaptability, technology adoption, basic spreadsheet knowledge, physical stamina
Preferred skills
Hospitality industry experience, startup environment experience
Technologies
Google Suite, Sonder app
Responsibilities
Train, coach, and provide performance feedback to Hospitality Agents; prioritize and delegate daily tasks to ensure guest experience; guide guests through the Sonder experience; update standard operating procedures; assist in continuous improvement projects; analyze market trends to optimize operations; collaborate with City Operations Leadership on new opportunities.
Seniority
Mid-level, hands-on IC with people management focus