Professional Service Consultant
Core
Lead customer onboarding, configuration, and optimization for the Guesty hospitality SaaS platform to ensure clients leverage the product effectively.
Role type
Professional Services Consultant (B2B SaaS)
Builds
Onboarding workflows, account configurations, and training materials for property management clients
Domain
Hospitality Technology / SaaS
Deliverable
client delivery
Required skills
Customer onboarding, system configuration, user training, technical troubleshooting, project management, data migration, stakeholder communication, product expertise
Preferred skills
Trust accounting knowledge, financial SaaS experience, Salesforce proficiency, Excel/Google Suite, French/Italian/German language skills
Technologies
Guesty platform, Salesforce, Google Suite, Excel
Responsibilities
Lead customer onboarding and system configuration, conduct product training sessions, resolve technical issues, manage data migration and validation, gather customer feedback for product improvement, serve as primary point of contact for client inquiries
Seniority
Mid-level, hands-on IC