Collections Specialist
Core
First-party collections agent responsible for maintaining collection percentages on 1-30 day delinquent accounts and resolving delinquent contracts.
Role type
Collections Specialist
Builds
Cash flow recovery for commercial equipment leases
Domain
Financial Services / Leasing
Deliverable
client delivery
Required skills
Negotiation, Data entry, Microsoft Office (Outlook, Word, Excel), Communication, Documentation, Compliance adherence
Preferred skills
Previous collection experience
Responsibilities
Communicate with delinquent customers via phone, mail, email, text, or personal contact; Negotiate payment arrangements; Assess miscellaneous collection fees; Prepare status worksheets, payoffs, and amortization schedules; Prepare Repossession Packets and demand letters; Maintain accurate documentation of all communications; Work with insurance companies to ensure proper coverage.
Seniority
Individual Contributor