Salesforce Administrator II
Core
Operational backbone for Salesforce org, focusing on Service Cloud configuration for Sales, Customer Success, and Support teams.
Role type
Salesforce Administrator II
Builds
Configured Salesforce solutions for internal teams and external merchant support portals.
Domain
E-commerce / Customer Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce Administration, Service Cloud Configuration, Flow Builder, Data Security, CTI Integration, Knowledge Base Management, Experience Cloud Configuration, Data Hygiene, Requirement Translation, Change Management
Preferred skills
Service Cloud Consultant Certification, Zendesk/Freshdesk/ServiceNow CSM experience, Omni-Channel Routing, Messaging Channels, Marketo Integration, SFDX/Change Set Deployment
Technologies
Salesforce, Service Cloud, Flow Builder, Experience Cloud, CTI (Five9, Genesys), Knowledge Base, Marketo
Responsibilities
Administer user management, profiles, and security; Configure Service Cloud case management and routing; Build declarative solutions (flows, objects, fields); Support CTI and telephony integrations; Optimize Knowledge base; Manage Experience Cloud portals; Triage user issues; Maintain data quality; Collaborate with developers on custom solutions; Document configurations.
Seniority
Mid-level, hands-on IC