Senior Cloud Operations Engineer (Salesforce Administrator)
Core
Manage and enhance the Salesforce.com platform, overseeing CRM operations, user support, and advanced report design for sales, service, and operations teams.
Role type
Senior Salesforce Administrator (Individual Contributor)
Builds
Salesforce CRM platform enhancements, integrations with third-party applications, and operational support processes
Domain
Customer Experience (CX) / Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce.com CRM Application Administration, user security and profile management, custom objects configuration, workflow and validation rules, email templates, formulas, dashboards & reporting, Microsoft Office (Word, Excel, PowerPoint), complex integration handling, sandbox management
Preferred skills
Salesforce certification, business analyst experience, service and support role experience
Technologies
Salesforce.com, Microsoft Office
Responsibilities
Handle complex and high-priority Salesforce projects, provide technical assistance and troubleshooting for difficult issues, assist with complex integrations and new functionality, suggest best practices and alternative solutions, facilitate discussions on process improvements, perform sandbox refreshes
Seniority
Senior, hands-on IC