Account Manager
Core
Own the health, retention, and expansion of a portfolio of SMB and Mid-Market customers, acting as a strategic advisor and commercial driver to drive revenue growth.
Role type
Senior B2B Account Manager (SaaS)
Builds
SaaS solutions for SMB and Mid-Market customers
Domain
SaaS / Business Management Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B account management, customer success, contract negotiation, pipeline forecasting, CRM proficiency, executive stakeholder engagement
Preferred skills
Salesforce experience, SaaS industry background
Responsibilities
Manage portfolio of existing customer accounts to foster long-term partnerships; Identify churn risks and execute retention plans; Develop client business understanding to identify upsell and cross-sell opportunities; Conduct executive business reviews (EBRs) to demonstrate ROI and align solutions; Maintain accurate CRM records and provide reliable forecasts for renewals and expansion sales.
Seniority
Mid-Senior, hands-on IC