Account Manager (Multiple Roles Available) | Growth & Expansion
Core
Managing a large portfolio of SMB and Mid-Market customers to drive renewals, reduce churn, and identify expansion opportunities within the Simpro SaaS platform.
Role type
Account Manager (SaaS)
Builds
Customer retention and revenue growth for operational/trade-based SMB and Mid-Market clients
Domain
SaaS / Operational & Trade Industries
Deliverable
client delivery
Required skills
Account management, churn reduction, renewal forecasting, CRM hygiene, commercial instincts, portfolio management, process discipline
Preferred skills
Experience in operational or trade-based industries, scaling business environments
Technologies
CRM systems
Responsibilities
Manage end-to-end renewals across a large portfolio, proactively identify at-risk customers, spot and act on expansion opportunities, maintain excellent CRM hygiene, engage with operational customers to translate features into business outcomes
Seniority
Individual Contributor