Inside Sales
Core
Inside Sales Representative supporting customer retention, contract renewals, and sales enablement for Tandem Diabetes products in Switzerland.
Role type
Inside Sales Representative (Renewals & Field Sales Support)
Builds
Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology
Domain
Medical devices / Diabetes care
Deliverable
client delivery
Required skills
Inside sales, customer success, account management, contract renewals, stakeholder management, CRM management, territory planning, sales reporting, product training coordination
Preferred skills
Healthcare sales support, medical device industry experience, complex stakeholder environment navigation
Technologies
CRM systems, Microsoft Office, Teams
Responsibilities
Manage and execute customer renewal activities to ensure retention targets are achieved; Proactively engage existing customers and healthcare professionals to support contract renewals and product upgrades; Partner with Field Sales Representatives to identify growth opportunities within existing accounts; Support the sales team by managing inbound/outbound communications and qualification activities; Coordinate and support sales campaigns and customer outreach initiatives; Provide product and commercial information to customers and healthcare professionals; Schedule and deliver product training for patients and healthcare professionals; Assist with territory planning, account management, and CRM data management; Identify and escalate customer concerns or service issues; Collaborate with Customer Support, Clinical, and Medical Affairs teams to ensure seamless customer experience; Support Field Sales with quotations, renewal documentation, and contract administration.
Seniority
Mid-level, hands-on IC