Technical Success Manager
Core
Trusted partner for enterprise customers to adopt and derive value from Snyk's Application Security platform, guiding engineering and security teams through DevSecOps journeys.
Role type
Technical Success Manager (Enterprise Customer Success)
Builds
Adoption and value realization for enterprise customers using Snyk's Application Security suite
Domain
Developer/Application Security, DevSecOps
Deliverable
client delivery
Required skills
Customer-facing technical engagement, Enterprise space experience, Developer/Application Security tools knowledge, Problem-solving, Business case development, Stakeholder influence
Preferred skills
Developer background/coding experience, Change management project support, Technology program innovation, Complex technical wins translation
Technologies
GitHub, Jira, Jenkins, VS Code
Responsibilities
Drive adoption and value realization for enterprise customers, Build trusted relationships with customer engineering and security teams, Deliver structured onboarding programs, Advocate internally for customer needs, Facilitate business review meetings (QBRs) to demonstrate ROI, Coordinate resources to resolve technical challenges
Seniority
Mid-level, hands-on IC