Customer Engagement Specialist
Core
Support B2B policy solution subscribers by handling inbound technical support, onboarding new customers, monitoring engagement metrics, and building relationships to enhance product adoption and account health.
Role type
Customer Success Specialist (B2B SaaS)
Builds
Customer adoption and retention for POLITICO Pro
Domain
Politics & Policy News / B2B SaaS
Deliverable
product features
Required skills
Inbound customer support, customer onboarding, engagement tracking, feedback collection, relationship building, growth opportunity identification
Preferred skills
EU Policy knowledge, European languages (French, Spanish, Italian, German)
Technologies
N/A
Responsibilities
Handle inbound requests and technical troubleshooting, guide new customers through customization and adoption, track customer health scores and usage reports, collect and communicate customer feedback, develop relationships with end users, identify opportunities for account growth
Seniority
Junior to Mid-level (1-2 years experience)