Student Success Advisor
Core
Provide advisement, support, and retention services to assigned groups of students to ensure graduation and academic success.
Role type
Student Success Advisor (IC)
Builds
Student retention and graduation outcomes
Domain
Higher Education
Deliverable
client delivery
Required skills
student advising, caseload management, policy interpretation, data monitoring, problem-solving, cross-functional collaboration
Preferred skills
higher education advising experience, knowledge of student development theory
Technologies
Salesforce, Banner, Mogli, Microsoft Suite
Responsibilities
Conduct welcome calls and onboarding training for new students; advise on registration, degree progression, and payment options; monitor student progress and academic performance to identify at-risk students; collaborate with departments to remove barriers to persistence; maintain accurate performance metrics and documentation.
Seniority
Entry to Mid-level, hands-on IC