Sales Support Associate
Core
Provide day-to-day administrative support in Salesforce, ensuring customer accounts, user access, and related data are accurately set up and maintained.
Role type
Salesforce Administration Associate
Builds
Customer accounts, user records, and system access within the Salesforce platform
Domain
Media & Politics / Salesforce Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Salesforce administration, data entry, user provisioning, license and entitlement management, account setup, data cleanup, issue escalation
Preferred skills
Microsoft Excel, additional European languages
Responsibilities
Set up and maintain customer accounts and user records in Salesforce; Process user provisioning, licence and entitlement requests; Activate customer trials and support new account setup; Enter, update and maintain customer and user data accurately; Identify and clean up duplicate account and user records; Support straightforward customer access and login issues; Process internal administrative requests accurately; Escalate Salesforce system issues through appropriate internal channels
Seniority
Individual Contributor, Administrative Support