Service Delivery Manager - F&A - I2C 4D
Core
Manage end-to-end Order to Cash (OTC) processes, including order management, fulfillment, credit, claims, and collections, while leading a team and ensuring business continuity.
Role type
Service Delivery Manager (F&A)
Builds
OTC process efficiency and client service delivery
Domain
Financial Accounting / Order to Cash
Required skills
Accounting, Accounts Receivable (AR), Collections Management, Client Relations, People Leadership, Data Visualization, Lean Six Sigma (LSS), Business Acumen
Preferred skills
Six Sigma certification, SAP S/4HANA, RPA/QPA implementation experience
Technologies
SAP S/4HANA, Blackline, FLM Cockpit
Responsibilities
Manage end-to-end OTC process with minimum supervision; Lead and coach Managers & Assistant Managers; Resolve client disputes and queries for US/EMEA clients; Monitor Service Level Agreements and ensure audit readiness; Identify automation opportunities for efficiency; Execute business continuity plans.
Seniority
Mid-Senior, hands-on IC with team leadership
